Returns policy
Returns policy
Want to return an item?
Unfortunately due to the nature of our products we are unable to offer returns unless we are at fault. If you have any problem with your order at all please contact us, we're always happy to help resolve any issues.
Not completely satisfied with your purchase?
If you’re not happy then we’re not happy so we’d like to do our utmost to help. Please get in touch with us by sending an email to hello@bloominsoap.co.uk.
Damaged items
If the contents of your parcel gets damaged in the post, please let us know as soon as possible by sending us an email. Attach pictures of the packaging and your purchases. We are happy to refund or exchange any damaged product at our expense.
Missing items
If any of the items you ordered are missing or incorrect, first of all we’re really sorry! Please use our contact form on the contact page to get in touch straight away and we’ll get right on it.
Order not arrived?
If your order hasn’t arrived when you expected it to please get in touch.
Changed your mind?
If you’ve placed and paid for your order and then changed your mind, please get in touch with us as soon as possible. If we haven’t posted your order yet we can make changes to it.
Refunds
If for any reason we refund part of, or your entire order, we’ll process your refund as soon as possible after we've received the returned items (including the original postage costs), but please bear in mind that this could take up to 10 days. Refunds will be made to the original payment method.